Privacy Policy

COSTELLO TRAVEL

Privacy Policy

Effective Date: 19th February 2026

ICO Registration Number: ZC095475

1. Who We Are

Costello Travel is a UK-based travel design and booking service specialising in luxury honeymoons and once-in-a-lifetime journeys.

We are registered with the Information Commissioner’s Office (ICO).

If you have any questions about this policy or your data, please contact:
Email: [email protected]

2. What Information We Collect

We may collect:

  • Name

  • Email address

  • Telephone number

  • Travel preferences

  • Travel dates

  • Budget guidance

  • Passport and residency information (when required for bookings)

  • Information provided via wedding fayres or events

  • Payment details (processed securely via third-party providers)

3. How We Collect Information

Information may be collected when you:

  • Submit an enquiry via our website

  • Complete a Premium Travel Design form

  • Request a Travel Plan Sense Check

  • Join our email list

  • Provide details at a wedding fayre or event

  • Contact us directly via email or social media

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Design and manage travel bookings

  • Provide advisory services

  • Process payments

  • Send relevant travel information

  • Send marketing emails (where you have opted in)

  • Comply with legal and regulatory obligations

We will never sell your data.

5. Marketing Communications

If you opt into our email list, you may receive:

  • Travel inspiration

  • Special offers

  • Service updates

  • Booking reminders

You can unsubscribe at any time using the link in our emails.

6. Sharing Your Information

We may share necessary information with:

  • Travel suppliers (hotels, airlines, tour operators)

  • Payment processors

  • CRM and email marketing providers

  • Regulatory bodies if legally required

We only share what is necessary to deliver services.

7. Data Storage & Security

Your data is stored securely using password-protected systems and reputable third-party platforms.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

8. How Long We Keep Your Data

We retain client data only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Manage post-travel queries

  • Meet financial record-keeping requirements

Marketing data is retained until you unsubscribe.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Lodge a complaint with the ICO 

To exercise your rights, contact us at [email protected].

10. Cookies

Our website may use cookies to improve user experience and website functionality.

You can manage cookie preferences via your browser settings.

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